Whatever the outcome of these comings and goings in Silicon Valley, the model of hiring friends or people recommended by current employees may be a good role model for managers of Call center training.
“When someone is referred to a job by a friend, that friend will provide information on labor and the employer, information that goes beyond the requirements and job characteristics such as how much money you will make exactly what benefits you can expect” , Castilla says. On the other hand, nobody is being fooled during the selection process, which creates realistic expectations. And when after the interview the manager wants to hire the potential employee, the probability that the candidate accepted is very high.